Last Updated: January 2026

At Exhibit A, every piece is made with care and intention. As our offerings include both standard shop items and custom-designed works, the following policy outlines how returns and refunds are handled for each.

1. Shop | The Collection (Standard Items)
Items purchased from Shop | The Collection may be eligible for a return or refund under the following conditions:

• The item must be unused and returned in its original condition

• Requests must be made within 7 days of delivery

• Proof of purchase is required

Refunds are not issued for:

• Change of mind after the 7-day period

• Normal wear and tear

• Minor variations in color, grain, or texture due to natural materials
   

2. Exhibit A | Originals (Custom & Made-to-Order)
Due to the bespoke nature of Exhibit A | Originals, refunds and returns are not accepted, except in the following cases:

• The item arrives damaged or defective

• The incorrect item was supplied

Requests must be submitted within 7 days of delivery and include supporting photographs clearly showing the issue.
Minor variations in material, finish, or texture are considered part of the design process and are not grounds for a refund.

3. Eligibility for a Refund
A refund may be approved if:

• The issue is the result of a production or fulfillment error

• The request is made within the stated 7-day timeframe

• Sufficient evidence is provided
   

Refunds are not granted for:

• Change of mind on custom work

• Natural material characteristics

• Damage caused by misuse or improper care
   

4. Refund Process
To request a return or refund, please email exhibitafurniture@gmail.com with:

• Order number

• Description of the issue

• Supporting photographs

Requests are reviewed within 3–5 business days.
If approved, refunds are processed via the original payment method. Processing times may vary depending on the payment provider.

5. Exchanges & Store Credit
In certain cases, an exchange or store credit may be offered at our discretion, depending on the nature of the issue and the item purchased.

6. Contact
For any questions or assistance, please contact:
exhibitafurniture@gmail.com